Global Professional Services
EXTRCOOL delivers end-to-end lifecycle support, covering liquid cooling solution design, prefabricated pipeline supply, worldwide on-site services, professional project management and technical training.
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Planning to deploy liquid cooling for your new data center build? Or looking to upgrade and optimize your existing liquid cooling infrastructure?
Worldwide Service Reach
EXTRCOOL extends its service reach across worldwide regions, backed by a professional global service team and officially authorized local partners.
Our global partners deliver standardized, high-quality support, including on-site installation, system commissioning, ongoing maintenance and professional technical training.
Custom Engineered
We begin every project with thorough on-site evaluation. Our expert engineers then conduct thermal simulation, spatial layout optimization, and customized thermal system design.
EXTRCOOL carefully selects premium raw materials and completes independent precision manufacturing of key components, ranging from valve assemblies to complete fluid piping structures.
Fast, Clean & Coordinated Deployment
EXTRCOOL oversees on-site thermal system assembly, cooling equipment installation, as well as full-system pressure inspection and pipeline flushing.
The commissioning process covers electrical and control system verification, CDU startup and parameter configuration, rack joint debugging, and overall thermal performance validation.
Handover & Ongoing Support
Before formal handover, EXTRCOOL conducts a thorough full-system walkthrough, delivering complete technical documentation and hands-on operational training to your team.
Throughout the system's lifecycle, EXTRCOOL offers both remote guidance and on-site support to address troubleshooting and routine maintenance needs.
Worldwide Coverage
EXTRCOOL has built a comprehensive global service network, supporting customers to deploy and maintain liquid cooling infrastructure across regions worldwide. By partnering with local distributors and service providers, EXTRCOOL delivers stable, industry-top service and technical support for data center sites all over the world.
Frequently Asked Questions
EXTRCOOL focuses on every link of the end-to-end liquid cooling solution workflow, covering product design, production manufacturing and global equipment deployment. With profound professional accumulation in the liquid cooling field, EXTRCOOL leverages in-depth industry expertise to ensure all customer projects are deployed successfully. All installation and maintenance work strictly follows the top quality standards for liquid cooling applications.
EXTRCOOL's Liquid Cooling Technical Services team comprises experienced Project Engineers, Service Technicians and Authorized Service Providers (ASPs). They support you throughout the process of building and maintaining your direct liquid cooling system, including these key stages:
Design
Working closely with your team, we identify your data center needs. Our engineers conduct site surveys, develop schematics, and design custom Secondary Fluid Networks (SFNs) tailored to your infrastructure, prioritizing performance, scalability and long-term reliability.
Deploy
Deployment covers scheduling, logistics and ASP coordination. EXTRCOOL's technicians or certified ASPs perform installation and commissioning with precision, following strict quality protocols to ensure on-time, on-budget delivery and handover readiness.
Maintain
Post-deployment, we provide customized maintenance plans and SLAs, including scheduled upkeep, spare parts and remote support. ASPs act as EXTRCOOL's extension, maintaining systems to our standards, with our in-house team offering oversight and escalation support.
EXTRCOOL's expert service team manages full solution deployment and ongoing upkeep, reinforced by a global network of certified Authorized Service Providers to expand regional coverage and deliver timely support worldwide. Core tasks including on-site installation, system commissioning and routine maintenance are carried out by EXTRCOOL's in-house engineers, with all partner providers strictly following our unified service standards to ensure steady and consistent service quality across the globe.
The timeline for installation and commissioning differs depending on equipment type and on-site integration arrangements with local cooperative partners. A standalone rack-mounted CDU deployment usually only needs several days to finish full setup and system debugging. Large-scale projects with in-row cooling units, multiple server racks and auxiliary fluid network layouts will require far longer construction cycles. Every project is tailored individually, with EXTRCOOL conducting customized engineering design and overall construction planning strictly based on each customer's actual demands.
EXTRCOOL provides a formal Service Level Agreement for every project, defining the full scope of services delivered directly by our team or global authorized service partners. We arrange regular scheduled maintenance visits to safeguard stable system operation, including coolant collection and professional analysis to keep the liquid cooling system running at optimal performance. Our technicians also inspect and upgrade CDU software and firmware as needed, alongside thorough visual checks to identify wear and aging of all system components in good time.
EXTRCOOL provides Service Level Agreements with flexible term options set in standard incremental cycles. The SLA duration is matched to both standard and extended warranty coverage of our cooling systems. Customers may also subscribe to SLA services even after the extended warranty expires. It delivers regular preventive maintenance to effectively lower the probability of unexpected faults and emergency repair work.
EXTRCOOL utilizes propylene glycol-based cooling fluid infused with specialized additives. This custom formula helps prevent internal corrosion and suppress bacterial growth within liquid cooling infrastructure.The propylene glycol blend delivers a lower freezing threshold, allowing seamless and secure equipment shipping across all global areas. Every liquid cooling unit from EXTRCOOL undergoes strict compatibility testing with this fluid, guaranteeing perfect material adaptability and long-term reliable cooling efficiency.
